F.A.Q

1. What is the difference between solid hardwood and engineered hardwood? 

Solid flooring is just that...solid! It is one piece of lumber milled into flooring. Solid wood floors will last well over 100 years and can be refinished multiple times. Solid floors are a great choice for thinner planks.

Just like our solid, our engineered flooring is also going to last many, many years as it has enough wear layer to be sanded 4-5 times! (This will outlive most of us as well.) The biggest difference between the two, is that the engineered flooring is much more stable and resists humidity and seasonal temperature changes. This gives the end user the opportunity to install below grade, directly on concrete, or over radiant heat. We can also produce much wider planks as the core construction of this flooring keeps the top wear layer stable. 

 

2.Can engineered floors be sanded and refinished? 

Yes! Our engineered floors have a substantial wear layer, and can be sanded 4-5 times without issue! 

 

3. Can I install hardwood floors in my bathroom or kitchen? 

Yes and no! The "no" answer is really only for a washroom that has a bathtub or shower. A powder room should be fine assuming it is ventilated properly, otherwise you may see excessive gaping in a small, warm, confined space.  In my opinion hardwood floors not only create a more uniform look throughout the home, but is also much easier on your back and joints, especially in the kitchen where you do most of your standing. Any water that is spilled in any room of your home, should be wiped up immediately. 

 

4. How do we control cupping and gaping? 

Your home will likely experience seasonal temperature and humidity changes. Depending on where you live, this will make a huge difference to what product will work best for you. In any case, your home should have a relative humidity of 40%-50% for solid hardwood, and 25%-70% for engineered hardwood. If you do experience gaping in certain areas of your home, placing a portable humidifier to the space will help alleviate the problem. And vise versa, if you are experiencing cupping.... by placing a dehumidifier to the area, it will help pull the moisture from the wood. As wood is a natural/living product, there will be some movement. 

 

5. What is the best choice for dogs and/or children?

There are many choices available for families with children and animals. All real wood products will eventually succumb to some scratching and denting, but depending on species, distress options, and finish choices, a lot can be hidden. We usually recommend a wood with tons of character like a white oak or ash, or a very hard species such as hickory. Adding wire brushing will pull the grain out, but also disguises many imperfections. 

 

6. How do I repair scratches? 

Small scratches in you floor can usually be repaired with a urethane marker. Fill the area and whip away the excess. It will not completely disappear, but it won't be too noticeable from regular standing height.  For extra large scratches and cracks, it's best to contact a qualified installation company. They may be able to fill the area, or they may have to pull the board and replace it. It is always a good idea to keep an extra box of your flooring (especially if it's a custom colour) in case you ever need to fix a problem. 

 

7. What type of finish is used? 

The finish used on all of our pre-finished products are 99% VOC free and formaldehyde free. It is composed of 7 coats of aluminum oxide, and UV cured, creating a diamond hard topcoat. There is no off gassing or harmful chemicals in the manufacturing processes (including the engineered flooring) as all of the processes take place in Ontario. All Canadian regulations are put into place, and we try to achieve Green environmental commitments as much as possible.